Question 1

How will I get a packing video on TIKTOK?

Accepted Answer

To get a personal packing video of your order on TIKTOK follow these steps:

Add all items you want to buy to your cart.
Go to your shopping cart and you will find an extra space for special requests.
Type in that you would like to have a packing video for TIKTOK.
Checkout

Please note that we receive many packing video requests per day so the posting time of your packing video might take up to 1-5 days.

Question 2

Where is my TIKTOK packing video?

Accepted Answer

Due to high order volume it might happen that we can not fulfill your packing video request for TIKTOK. We do always give our best to do so :)

Please note that we might will not fulfill your packing video request when you only commented your request on one of our videos. Unfortunately we not always see all comments on our TIKTOK so please always leave a note at checkout for packing video requests :)

Question 3

Do you accept returns?

Accepted Answer

Yes. To start a return please follow these steps:

1. Contact us on info@vanyka.com to request a return.
2. Make sure to leave your full name + order number in the return mail.
3. We will get back to you within 1-2 business days.
4. Please note that VANYKA is not responsible for the shipping costs for returned orders and is not responsible for lost returns (when sent without tracking).

Question 4

Where is my return?

Accepted Answer

Once your return package is on the way back to our office the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows DELIVERED. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Question 5

Do I have to pay custom fees?

Accepted Answer

If you purchase from outside the European Union custom fees might be charges. Each country has their own custom regulation so make sure to keep that in mind.
Custom fees are not charged by us, but by your country.

Question 6

What payment methods do you offer?

Accepted Answer

We offer PayPal, Credit- & Debit Cards, Apple Pay, Google Pay, Giro Pay & Klarna

*please note that if you are using Giro Pay or Klarna it might take up to 1-5 business days (depending on your bank) for the payment being transferred. We only receive your order in our system once the payment was successfully transferred to us. You will see your payment immediately on your bank statement which means the transaction was successful and is being transferred to us. This might take up to 1-5 business days depending on your bank.

Question 7

When will you restock?

Accepted Answer

We don't have specific restock dates.

Please subscribe to our newsletter and follow us on Instagram for restock informations.

Question 8

Can you help with a damaged product?

Accepted Answer

We apologize that you received a damaged item. Please send a photo of the damaged product to info@vanyka.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 60 day return window cannot be returned or refunded.

Question 9

Where can I buy VANYKA?

Accepted Answer

VANYKA is sold exclusively here on www.VANYKA.com

FREE WORLDWIDE SHIPPING OVER 100€ | FREE GERMANY SHIPPING OVER 40€

VANYKA HELP CENTER

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